How to return mattress to amazon?

How to return mattress to amazon?


Returning a mattress to Amazon can be a straightforward process if you follow the right steps. Whether you’re dissatisfied with the product or simply had a change of heart, Amazon offers a hassle-free return policy for most items, including mattresses. In this article, we will guide you through the process of returning a mattress to Amazon, ensuring a smooth experience.

Checking the Return Eligibility

Before initiating the return process, it’s essential to verify the eligibility of your mattress for return. Amazon has specific criteria that must be met for a successful return. These criteria may vary depending on the seller, so it’s crucial to review the seller’s return policy as well. Generally, mattresses should be in their original condition, including packaging, and returned within the specified time frame.

Initiating the Return

To start the return process, follow these steps:

Step 1: Log in to your Amazon account and go to the “Your Orders” page.

Step 2: Locate the mattress order you wish to return and click on the “Return or Replace Items” button next to it.

Step 3: Select the reason for the return from the provided options. If the reason is not listed, you can choose “Other” and provide additional details in the comments section.

Step 4: Choose whether you want a replacement, refund, or exchange.

Step 5: If you select a refund, Amazon will provide a prepaid return label. Print the label and affix it to the original packaging.

Packaging and Shipping

Proper packaging is crucial to ensure the safe return of your mattress. Follow these guidelines:

Materials used: Heavy-duty plastic mattress bag, packing tape, and a sturdy box.

Step 1: Remove any bedding or accessories from the mattress.

Step 2: Vacuum or clean the mattress to remove any dust or debris.

Step 3: Slide the mattress into the plastic mattress bag, ensuring it is fully enclosed and sealed with packing tape.

Step 4: Place the bagged mattress inside a sturdy box that provides adequate protection during transit. Fill any empty spaces with packing material to prevent movement.

Step 5: Affix the prepaid return label to the box securely.

Once the mattress is properly packaged, you can schedule a pickup with the carrier specified on the return label or drop it off at a designated location.

Refund and Processing Time

After Amazon receives the returned mattress, they will inspect it to ensure it meets the return criteria. Once approved, the refund process will begin. The refund amount will depend on the original payment method used for the purchase. Generally, refunds are processed within a few business days, but it may take longer for the amount to reflect in your account, depending on your bank or credit card company.


Returning a mattress to Amazon is a straightforward process if you follow the necessary steps. Remember to check the eligibility criteria, initiate the return through your Amazon account, properly package the mattress, and schedule a pickup or drop-off. By adhering to these guidelines, you can ensure a smooth return experience and receive your refund or replacement promptly.


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