Why is my whirlpool refrigerator not making ice?

Why is my whirlpool refrigerator not making ice?


If you have a Whirlpool refrigerator that is not making ice, it can be frustrating and inconvenient. Ice makers are a convenient feature that many people rely on for their daily needs. However, there can be several reasons why your Whirlpool refrigerator is not making ice. In this article, we will explore some common causes and troubleshooting steps to help you identify and resolve the issue.

Possible Causes

There are several potential causes for a Whirlpool refrigerator not making ice. Here are some common ones to consider:

1. Water Supply Issues: One of the most common reasons for an ice maker not working is a problem with the water supply. Ensure that the water supply line to the refrigerator is properly connected and not kinked or blocked. Check if the water valve is turned on and supplying water to the ice maker.

2. Freezer Temperature: The freezer temperature needs to be set at the correct level for the ice maker to function properly. Check that the freezer temperature is set between 0 and 5 degrees Fahrenheit (-18 to -15 degrees Celsius). If the temperature is too high, it may prevent ice production.

3. Ice Maker Switch: Verify that the ice maker switch is turned on. It is usually located on the side or front of the ice maker assembly. If the switch is off, simply turn it on and wait for the ice maker to start producing ice.

4. Ice Maker Assembly: Inspect the ice maker assembly for any visible signs of damage or blockage. Sometimes, ice can get stuck in the mechanism, preventing it from functioning properly. Clear any obstructions and ensure that the ice maker components are in good condition.

5. Water Filter: If your Whirlpool refrigerator has a water filter, it is essential to replace it regularly. A clogged or old water filter can restrict water flow, affecting ice production. Follow the manufacturer’s guidelines for replacing the water filter.

Troubleshooting Steps

If you have checked the possible causes mentioned above and your Whirlpool refrigerator is still not making ice, here are some additional troubleshooting steps you can try:

1. Reset the Ice Maker: Resetting the ice maker can sometimes resolve minor issues. Refer to your refrigerator’s user manual for instructions on how to reset the ice maker. This process usually involves pressing and holding a specific button or flipping a switch.

2. Check the Water Inlet Valve: The water inlet valve controls the flow of water into the ice maker. If it is faulty or clogged, it can prevent ice production. Consult your refrigerator’s manual to locate the water inlet valve and check if it is functioning correctly. If necessary, clean or replace the valve.

3. Inspect the Water Line: Examine the water line for any leaks, kinks, or blockages. A damaged water line can disrupt the water flow to the ice maker. If you notice any issues, consider replacing the water line or contacting a professional for assistance.

4. Contact Whirlpool Customer Support: If you have tried all the troubleshooting steps and your Whirlpool refrigerator is still not making ice, it is advisable to contact Whirlpool customer support or schedule a service appointment. They can provide further guidance or arrange for a technician to inspect and repair your refrigerator.


A Whirlpool refrigerator not making ice can be caused by various factors, including water supply issues, incorrect freezer temperature, ice maker switch turned off, problems with the ice maker assembly, or a clogged water filter. By following the troubleshooting steps mentioned above, you can often identify and resolve the issue. If all else fails, contacting Whirlpool customer support or a professional technician is recommended for further assistance.


– whirlpool.com/support
– manuals.whirlpool.com