What does mattress firm do with returned mattresses?

What does mattress firm do with returned mattresses?


When it comes to purchasing a mattress, comfort and quality are paramount. However, sometimes a mattress may not meet the expectations of a customer, leading to a return. This raises the question: what does Mattress Firm, one of the largest mattress retailers in the United States, do with returned mattresses? In this article, we will dive deeper into the topic and explore the various options that Mattress Firm employs when dealing with returned mattresses.

Mattress Inspection and Sanitization

Initial Assessment: Upon receiving a returned mattress, Mattress Firm initiates a thorough inspection process. Trained professionals carefully examine the mattress to determine its condition and identify any defects or damages. This step is crucial in deciding the next course of action.

Sanitization: Mattress Firm prioritizes customer safety and hygiene. Therefore, if a returned mattress is deemed suitable for resale, it undergoes a comprehensive sanitization process. This process includes cleaning, disinfecting, and deodorizing the mattress to ensure it meets the highest standards of cleanliness.

Reselling Returned Mattresses

Outlet Stores: Mattress Firm operates several outlet stores where returned mattresses, including those that have been sanitized, are offered for sale. These outlet stores provide customers with an opportunity to purchase mattresses at discounted prices. The mattresses available at these outlets are often labeled as “open-box” or “as-is” to indicate that they have been previously owned.

Online Platforms: In addition to outlet stores, Mattress Firm also sells returned mattresses through various online platforms. These platforms allow customers to browse and purchase mattresses from the comfort of their homes. Similar to the outlet stores, the online listings clearly state that the mattresses are pre-owned or returned.

Donations and Charitable Initiatives

Local Charities: Mattress Firm actively participates in charitable initiatives by donating returned mattresses to local organizations and charities. These organizations may include homeless shelters, women’s shelters, or other community-based programs that support individuals in need. By donating these mattresses, Mattress Firm contributes to improving the lives of those less fortunate.

Recycling and Responsible Disposal

Recycling Programs: Mattress Firm recognizes the importance of environmental sustainability. In cases where a returned mattress cannot be resold or donated, the company takes steps to ensure responsible disposal. Mattress Firm partners with recycling facilities that specialize in mattress recycling. These facilities dismantle the mattresses, separate the different components, and recycle materials such as foam, metal springs, and fabric.

Compliance with Regulations: Mattress Firm adheres to local and national regulations regarding mattress disposal. This includes following guidelines for proper handling, recycling, and waste management. By complying with these regulations, Mattress Firm demonstrates its commitment to environmental stewardship.


In conclusion, when faced with returned mattresses, Mattress Firm employs various strategies to ensure responsible and ethical handling. Through thorough inspection and sanitization processes, the company strives to offer sanitized mattresses for resale through outlet stores and online platforms. Additionally, Mattress Firm actively donates mattresses to local charities and partners with recycling facilities to properly dispose of mattresses that cannot be resold or donated. By implementing these practices, Mattress Firm demonstrates its commitment to customer satisfaction, community support, and environmental responsibility.


– mattressfirm.com
– recyclingtoday.com
– epa.gov