How to return mattress to costco?

How to return mattress to costco?


Returning a mattress to Costco is a straightforward process that can be completed with a few simple steps. Whether you are unsatisfied with your purchase or need to return a defective mattress, Costco has a customer-friendly return policy that allows you to return your mattress hassle-free. In this article, we will guide you through the process of returning a mattress to Costco, ensuring a smooth and efficient experience.

Step 1: Check Costco’s Return Policy

Before initiating the return process, it is essential to familiarize yourself with Costco’s return policy. Costco offers a generous return policy for most of its products, including mattresses. Generally, you have 90 days from the date of purchase to return a mattress. However, it is recommended to check the specific return policy for mattresses on Costco’s official website or contact their customer service for any updates or exceptions.

Step 2: Prepare the Mattress for Return

Once you have confirmed that your mattress is eligible for return, it is crucial to prepare it for the return process. Start by removing all bedding materials, such as sheets, mattress protectors, and pillows. Ensure that the mattress is clean and free from any stains or damage that may affect the return process. It is also recommended to keep all the original packaging, including the box and any accompanying accessories, as this will facilitate the return process.

Step 3: Contact Costco’s Customer Service

To initiate the return process, you will need to contact Costco’s customer service. You can reach them by phone or through their website. Explain the reason for your return and provide them with the necessary details, such as your membership number, purchase date, and any other relevant information. The customer service representative will guide you through the return process and provide you with a return authorization if required.

Step 4: Arrange for the Return

Once you have received the return authorization from Costco’s customer service, you will need to arrange for the return of the mattress. Costco offers different options for returning large items like mattresses. Depending on your location and the availability of services, you may be able to schedule a pick-up by Costco’s delivery service or arrange for a return through a shipping carrier. Costco’s customer service will provide you with the necessary instructions and options available in your area.

Step 5: Return the Mattress

Follow the instructions provided by Costco’s customer service to return the mattress. If you are scheduling a pick-up, ensure that someone is available at the designated time to facilitate the process. If you are returning the mattress through a shipping carrier, carefully package the mattress in its original packaging, including the box, and affix the return label provided by Costco. It is recommended to take pictures of the packaged mattress as proof of its condition before shipping it back to Costco.


Returning a mattress to Costco is a simple process that involves checking the return policy, preparing the mattress for return, contacting customer service, arranging for the return, and finally returning the mattress. By following these steps, you can ensure a smooth and hassle-free return experience with Costco.


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