How to return a mattress to amazon?

How to return a mattress to amazon?


Returning a mattress to Amazon can be a straightforward process if you follow the correct steps. Whether you’re unsatisfied with the comfort level, size, or any other aspect of your mattress purchase, Amazon has a hassle-free return policy that allows you to easily return the item and receive a refund. In this article, we will guide you through the process of returning a mattress to Amazon, ensuring a smooth experience.

How to Return a Mattress to Amazon

Step 1: Check the Return Policy: Before initiating the return process, it’s important to review Amazon’s return policy for mattresses. This policy outlines the eligibility criteria and time frame within which you can return the item. Generally, mattresses can be returned within 30 days of delivery, but it’s always best to double-check the specific details for your purchase.

Step 2: Prepare the Mattress for Return: When returning a mattress, it’s crucial to ensure it is in its original condition. Remove any bedding, covers, or protective layers and carefully package the mattress in the original packaging if possible. If the original packaging is not available, use a suitable alternative that provides adequate protection during transit.

Step 3: Initiate the Return: To initiate the return process, log in to your Amazon account and go to the “Your Orders” section. Locate the mattress order you wish to return and click on the “Return or Replace Items” button. Follow the prompts to select the reason for the return and choose your preferred method of return.

Step 4: Choose the Return Method: Amazon offers different return methods, depending on the item’s size and your location. For mattresses, you may have the option to schedule a pickup with a carrier or drop off the item at a designated location. Select the most convenient method for you and proceed with the return process.

Step 5: Prepare for Pickup or Drop-off: If you choose the pickup option, make sure someone is available at the scheduled time to hand over the packaged mattress to the carrier. If you opt for drop-off, ensure you have the necessary information, such as the location address and any required documentation.

Step 6: Track the Return: After initiating the return, Amazon will provide you with a tracking number or label to monitor the return shipment. Keep an eye on the tracking information to ensure the mattress reaches its destination successfully.


Returning a mattress to Amazon is a simple process if you follow the necessary steps. Start by checking Amazon’s return policy, then prepare the mattress for return by removing any additional layers and packaging it securely. Initiate the return through your Amazon account, choose the appropriate return method, and prepare for pickup or drop-off accordingly. Finally, track the return shipment to ensure a smooth process. By following these steps, you can easily return a mattress to Amazon and receive a refund.


– Amazon Return Policy:
– Amazon Help & Customer Service: