How to return a mattress in a box?

How to return a mattress in a box?


Returning a mattress in a box can be a straightforward process if you follow the correct steps. Whether you’re unsatisfied with the comfort level or the mattress doesn’t meet your expectations, returning it doesn’t have to be a hassle. In this article, we will guide you through the process of returning a mattress in a box, ensuring a smooth and stress-free experience.

Step 1: Check the Return Policy

Before initiating the return process, it’s crucial to review the return policy of the company from which you purchased the mattress. Each company may have different policies, including specific timeframes, conditions, and requirements for returning a mattress. Look for information regarding return eligibility, any associated fees, and whether the mattress needs to be in its original packaging.

Step 2: Prepare the Mattress for Return

Once you’ve confirmed that your mattress is eligible for return, it’s time to prepare it for shipping. Start by removing all bedding, including sheets, mattress protectors, and any other accessories. Clean the mattress, ensuring it is in a hygienic and presentable condition. Vacuuming the mattress can help remove any dust or debris that may have accumulated.

Step 3: Repackage the Mattress

To return a mattress in a box, you will need to repack it properly. Locate the original packaging materials, including the box and any protective layers or covers. If you no longer have the original box, you may need to find an alternative box that can accommodate the mattress’s size. Make sure the box is sturdy enough to withstand the shipping process.

Carefully place the mattress back into the box, ensuring it fits snugly. If the mattress came with any protective layers or covers, place them back on before sealing the box. Use packing tape to secure the box, making sure all edges are properly sealed to prevent any damage during transit.

Step 4: Arrange Return Shipping

Contact the company from which you purchased the mattress to arrange the return shipping. They will provide you with instructions on how to proceed. Some companies may offer a prepaid shipping label, while others may require you to arrange and pay for the return shipping yourself. Follow the provided instructions to ensure a smooth return process.

Step 5: Track the Return

Once the mattress is shipped, it’s a good idea to track its progress. Keep the tracking number provided by the shipping carrier and monitor the shipment’s status. This will help you stay informed about the return process and ensure that the mattress reaches its destination safely.


Returning a mattress in a box doesn’t have to be a complicated process. By following the steps outlined above, you can ensure a seamless return experience. Remember to check the return policy, prepare and repackage the mattress properly, arrange return shipping, and track the return. By doing so, you can successfully return a mattress in a box and find a more suitable option for your needs.


– Sleep Advisor:
– Consumer Reports:
– Mattress Firm: